❓ Frequently Asked Questions

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Delivery

How many days does delivery take?

In the big cities 2-4 working days; in the rest of Pakistan 3-5 working days.

Payment

How do I pay?

Cash on Delivery — pay in cash when your parcel arrives. JazzCash / EasyPaisa / bank transfer are also available (if they are shown at checkout).

Orders

How do I cancel my order?

You can cancel it yourself from "My Orders" within 1 hour of placing the order. After that, please contact support.

Returns

What is the return / exchange policy?

An unused product can be returned or exchanged within 7 days of delivery. The details are in the Refund Policy.

Rewards

When do I get my loyalty points?

After your order is delivered, the points reach your account as soon as the hold period (set by the admin) is over. Returned orders earn no points.

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