1. 7-Day Easy Returns
We offer 7-day returns from the date of delivery. If you're not satisfied, you can return unused items in original condition.
✅ Eligible: Unused items, original packaging, tags attached, within 7 days of delivery
❌ Not Eligible: Used items, damaged by customer, missing accessories, personal hygiene products (for safety)
2. How to Request a Return
- Via Chat: Type "return order JB-XXXXX" in our AI support chat
- Via WhatsApp: Message 0324-7715750 with your Order ID
- Via Dashboard: Go to My Orders → Select order → Request Return
Our team will confirm within 24 hours and arrange pickup.
3. Refund Process
| Payment Method | Refund Method | Timeline |
|---|
| COD (Cash on Delivery) | Jingobaba Wallet (store credit) or bank / mobile-wallet transfer to you | 3-5 working days after we receive the item |
| Loyalty Points used | Points re-credited | Instant |
4. Exchange Policy
- Size/color exchanges are treated as a return + new order
- If the replacement item costs more, you pay the difference
- If it costs less, we refund the difference
5. Damaged or Wrong Items
If you receive a damaged, defective, or wrong item:
- Report within 48 hours of delivery with photos
- We will arrange free pickup and send a replacement or full refund
- No questions asked — your satisfaction is our priority
6. Order Cancellation
- Within 1 hour of placing the order: Free cancellation via chat, WhatsApp, or dashboard
- After 1 hour: Order is auto-confirmed and enters processing — cannot be cancelled, but can be returned after delivery
- Cancelled orders: Full refund if prepaid, no charge if COD
7. Loyalty Points on Returns
- Points earned on a returned order will be deducted
- Points used for the purchase will be re-credited instantly
8. Contact for Returns
📞 Phone/WhatsApp: 0324-7715750
📧 Email: info@jingobaba.store
💬 Live Chat: Type "return order [ID]"